In case you didn’t already know: Report finds that HealthCare.gov failed because of the Obama administration’s incompetence

The headaches consumers experienced when HealthCare.gov, the federal Obamacare Exchange, launched last year were because of the management failures of the federal agency tasked with implementing the system. And this incompetence cost the federal government millions more than expected. This, according to a new report from the Government Accountability Office:

Investigators found that the administration kept changing the contractors’ marching orders for the HealthCare.gov website, creating widespread confusion and adding tens of millions of dollars in costs. Changes were ordered seemingly willy-nilly, including 40 times when government officials did not have the initial authority to incur additional costs.

The report faults the Centers for Medicare and Medicaid Service for ineffective oversight. Known as CMS, the agency is part of the Department of Health and Human Services and was designated to administer Obama’s health care law.
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Investigators found that the administration kept changing the contractors’ marching orders for the HealthCare.gov website, creating widespread confusion and adding tens of millions of dollars in costs. Changes were ordered seemingly willy-nilly, including 40 times when government officials did not have the initial authority to incur additional costs.

The report faults the Centers for Medicare and Medicaid Service for ineffective oversight. Known as CMS, the agency is part of the Department of Health and Human Services and was designated to administer Obama’s health care law.

Surprise! The federal government is terrible at implementing massive programs. And despite all the talk from the Obama administration about improvements being made at HealthCare.gov, an official warned a House subcommittee this morning that users can still expect bumps in the road when the next open enrollment period begins in the fall:


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